Term of Use

Introduction

1. Ridm.io is operated by Xypheris s.r.o. ("we" "our","us", "Ridm") a company incorporated in the Czech Republic under the company registration number: 22400737 and with its registered address at Kurzova 2222/16, 155 00, Praha 13 - Stodůlky and a Virtual Asset Service Provider registered with the Financial Analytical Office of Czech Republic (FAU).





2. Ridm is an online platform accessible via the internet for end-users to access a range of virtual asset services offered by us (the"Virtual Asset Services"). By accessing or using our services, you agree to comply with and be bound by these Terms of Service (the “Terms of Service”).




3. Please read carefully these Terms of Service and ensure that you understand these terms. If you do not understand these Terms of Service, please contact us before starting to use the Platform at [email protected].

Definitions

1. “End-user” shall mean any private individual accessing and using the Platform provided by Ridm.




2. “Platform” shall mean the online platform which allows End-users to access and use the Virtual Asset Services provided by Ridm by creating an account.




3. "User Account" shall mean the account created by the End-user in order to use the online platform and the Virtual Asset Services provided by Ridm.




4. “Virtual Asset” shall mean a digital representation of value or rights that can be transferred, stored, or traded electronically. Virtual Assets may include cryptocurrencies, tokens, or other forms of digital assets, which are typically based on blockchain technology.




5. "Fiat Currency" refers to a legal tender issued and regulated by a central bank or a government authority, which derives its value from governmental decree rather than intrinsic value or backing by a physical commodity.




6. “Virtual Asset Buy Service” shall mean the execution of an exchange transaction provided by Ridm whereby the End-user sends Fiat Currency and receives Virtual Assets at an agreed purchase price.




7. “Virtual Asset Sell Service” shall mean the execution of an exchange transaction provided by Ridm whereby the End-user sends Virtual Assets and receives Fiat Currency at an agreed purchase price.




8. “Virtual Asset Send Service” shall mean a service enabling the transmission of Virtual Assets from one End-user or wallet to another.




9. “Custodial Wallet Service” service in which a third party holds and manages virtual assets on behalf of users, maintaining control over private keys and facilitating transactions.




10. “Virtual Asset Services” shall mean Virtual Asset Buy Service, Virtual Asset Sell Service, Virtual Asset Send Service and Custodial Wallet Service under these Terms of Service.

Account Registration and Verification

1. To create a User Account, you confirm that:

1. you are a resident of the European Economic Area; and

2. you are at least 18 years old; and

3. you have read and accepted these Terms of Service and the Privacy policy of Ridm; and

4. you undertake to provide accurate and up-to-date information and documentation related to you and the use of your User Account;

5. you comply with all applicable laws and regulations applicable to you and the use of your User Account.




2. In order to be able to use your User Account, you need to:

1. Dispose of a valid e-mail address; and

2. Set-up a password; and

3. Complete the KYC Process during the onboarding process.




3. In compliance with Anti-money laundering (AML) and combating the financing of terrorism (CFT) regulations, we are required to verify your identity before you are provided with any of the Virtual Asset Services (the “KYC Process”). For this purpose, we require you to share accurate and up-to-date personal information and documentation about you.




4. In the event where any of the conditions provided under sections 3.1 and 3.2 of these Terms of Service are not met or any of the information requested regarding the KYC Process, Ridm reserves the right to refuse your access to the Platform or the creation of your User Account.




5. Further, Ridm reserves the right to cancel, suspend or terminate your use of the Platform or your User Account at any time without notice if you do not comply with these Terms of Service.




6. Any personal information you provide to Ridm for the purpose of creating or using your User Account and the Virtual Asset Services will be collected and processed in accordance with the Privacy Policy of Ridm available on our website.

Services Offered

1. Ridm is a Virtual Asset Service Provider registered with the Financial Analytical Office of Czech Republic (FAU), any End-user accessing the Platform and accepting these Terms of Service from outside Czech Republic hereby confirms that they do so on their own initiative without solicitation from Ridm.




2. In order to use the Virtual Asset Services through the Platform, End-users need to create a User Account subject to the terms set-out in section 3 above.




3. In order to access the Custodial Wallet Service on the Platform, you need to log-in your User Account where you can consult the balance of your Custodial Wallet. When accessing your User Account on the Platform, you can buy, sell or send Virtual Assets from your Custodial Wallet.




4. In order to access the Virtual Asset Buy Service on the Platform, you need to dispose of a valid Payment Method supported on the Platform as described in section 6 of these Terms of Service. When using the Virtual Asset Buy Service on the Platform, you need to select the amount and the type of Virtual Asset that you wish to buy with Fiat Currency, the Platform will disclose the exchange rate of your purchase before executing the transaction. Once the transaction is completed, you will receive the purchased Virtual Asset on your Custodial Wallet available in your User Account.




5. In order to access the Virtual Asset Sell Service on the Platform, you need to dispose of a Custodial Wallet in your User Account with an available balance of Virtual Assets. When using the Virtual Asset Sell Service on the Platform, you need to select the amount of Virtual Asset available in your Custodial Wallet that you wish to sell for Fiat Currency and a valid payment method for receiving Fiat Currency, the Platform will disclose the exchange rate of your purchase before executing the transaction.




6. In order to access the Virtual Asset Send Service on the Platform, you need to dispose of a Custodial Wallet in your User Account with an available balance of Virtual Assets. When using the Virtual Asset Send Service on the Platform, you need to select the amount of Virtual Asset available in your Custodial Wallet that you wish to send and a valid destination wallet where the Virtual Assets shall be sent.




7. The Platform may impose transaction limits to your use of the Virtual Asset Services, including but not limited to:

1. Maximum transaction values;

2. Daily, weekly, or monthly volume restrictions;

3. Limits on withdrawals or deposits, subject to compliance and anti-money laundering (AML) controls.




8. End-users acknowledge that transactions may be delayed or rejected due to compliance verifications by Ridm.

Supported Virtual Assets

1. The Virtual Asset Services provided through the Platform only support the following Virtual Assets:

1. Bitcoin (BTC)

2. Ethereum (ETH)

3. Litecoin (LTC)

4. Algorand (ALGO)




2. Please note that the list of supported Virtual may change, please refer to our website or these Terms of Service for up-to-date information.

Supported Payment Methods and Fiat Currencies

1. The supported payment methods for the Virtual Asset Buy Service are Bank transfers and Credit or debit cards.




2. The supported payment methods for the Virtual Asset Sell Service are Bank transfers only.




3. The supported Fiat Currencies for Virtual Asset Buy/Sell Services are EUROS and CZECH CROWN.




4. Please note that the list of supported Payment Methods and Fiat Currencies may change, please refer to our website or these Terms of Service for up-to-date information.

Fees and Exchange Rates

1. The fees and the exchange rate for the Virtual Asset Buy/Sell/Send Services are displayed prior to transaction completion. By proceeding with a transaction, you agree to the applicable fees and the exchange rate.




2. By accessing Virtual Asset Buy/Sell/Send Services, you acknowledge that such transactions may be subject to Blockchain transaction fees which are outside the control of Ridm. Please note that the fees and the exchange rate disclosed as provided in section 7.1 herein exclude any blockchain transaction fees and that such blockchain transaction fees may incur for any Virtual Asset Buy/Sell/Send transaction. For more information, please refer directly to the relevant Blockchain network fees listing. End-users acknowledge that the execution time, costs, and finality of transactions depend on blockchain conditions, such as gas fees, network activity, and consensus mechanisms, which the Provider does not control.




3. The maintenance of a Custodial Wallet and a User Account is free of charge.

Refunds

1. Due to the inherent nature of blockchain technology and the characteristics of Virtual Asset transactions, all transactions executed through the Platform are final, irrevocable, and non-refundable. Once a transaction has been submitted and confirmed on the blockchain, it cannot be reversed, canceled, or modified under any circumstances.




2. End-users acknowledge and accept that Ridm does not issue refunds for any Virtual Asset transactions, including but not limited to:

1. Purchases of Virtual Assets;

2. Sales or exchanges of Virtual Assets;

3. Transfers of Virtual Assets;

4. Any fees associated with the use of the Platform.




3. Blockchain transactions are executed by decentralized networks and are outside the control of the Ridm. End-users are solely responsible for verifying and confirming the accuracy of all transaction details before execution.

Platform Limitations

1. The Platform is provided on an "as-is" and "as-available" basis. While Ridm endeavors to maintain continuous operation of the Platform, End-users acknowledge that the availability and performance of the Platform may be affected by factors beyond the Ridm's control, including but not limited to:

1. Network disruptions, system outages, or cybersecurity incidents;

2. Software bugs, technical errors, or infrastructure failures;

3. Periodic maintenance, updates, or modifications to improve functionality and security;

4. Blockchain delays and interruptions.




2. Ridm does not guarantee uninterrupted access to the Platform and shall not be liable for any temporary suspension, slowdown, or inaccessibility of services due to unforeseen circumstances or required maintenance.




3. The availability of Virtual Asset Services offered through the Platform may be restricted due to:

1. Regulatory requirements in certain jurisdictions;

2. Security concerns or risk assessments conducted by Ridm;

3. Third-party service provider limitations.

RISK DISCLOSURE AND DISCLAIMERS

1. END-USERS ACKNOWLEDGE THAT THE VIRTUAL ASSET SERVICES CARRY INHERENT RISKS, INCLUDING MARKET VOLATILITY AND POTENTIAL LOSS OF FUNDS. THE TRADING, HOLDING, AND USE OF VIRTUAL ASSETS INVOLVE INHERENT RISKS. VIRTUAL ASSETS ARE NOT ISSUED OR GUARANTEED BY ANY CENTRAL BANK OR GOVERNMENT AUTHORITY, AND THEIR VALUE MAY FLUCTUATE SIGNIFICANTLY DUE TO VARioUS FACTORS, INCLUDING BUT NOT LIMITED TO SUPPLY AND DEMAND DYNAMICS, REGULATORY DEVELOPMENTS, MARKET SPECULATioN, AND TECHNOLOGICAL ADVANCEMENTS. Ridm DOES NOT PROVIDE ANY FORM OF GUARANTEE REGARDING THE STABILITY, LIQUIDITY, OR FUTURE VALUE OF VIRTUAL ASSETS. END-USERS SHOULD CAREFULLY ASSESS THEIR FINANCIAL SITUATioN, INVESTMENT OBJECTIVES, AND RISK TOLERANCE BEFORE ENGAGING IN ANY VIRTUAL ASSET-RELATED ACTIVITIES.




2. Ridm facilitates access to Virtual Asset Services but does not own, control, or operate the underlying blockchain networks on which such virtual assets are recorded and transacted. Users acknowledge that:

1. Transactions executed through the Platform are dependent on decentralized blockchain networks, which are not operated or maintained by Ridm;

2. Ridm has no authority to modify, reverse, or cancel transactions once they have been submitted to a blockchain and that Blockchain transactions are or irreversible nature;

3. The functionality, security, and performance of blockchain networks are outside Ridm’s control.




3. End-users accept all risks associated with the operation of blockchain networks, including but not limited to:

1. Network congestion or delays in transaction confirmation;

2. Blockchain protocol changes, hard forks, or network upgrades;

3. Irreversible loss of assets due to sending funds to incorrect or incompatible addresses;

4. Blockchain Interruptions and Failures.




4. End-users are solely responsible for:

1. Verifying all transaction details before submission, including recipient addresses and network fees;

2. Using compatible wallets and adhering to best practices for blockchain transactions;

3. Understanding the risks of irreversible transactions and blockchain immutability.




5. Ridm does not provide financial, investment, or trading advice. All Virtual Asset transactions conducted through the Platform are solely the responsibility of the End-user. Ridm does not make any representations or warranties regarding potential profits, returns, or investment success.




6. By using the Platform, End-users confirm that they have read, understood, and accepted the risks outlined in this disclaimer. Ridm shall not be held liable for any direct, indirect, or consequential losses arising from the use of Virtual Assets or Virtual Asset Services offered on the Platform.

Taxation

End-users acknowledge and agree that they are solely responsible for determining, calculating, reporting, and fulfilling any tax obligations arising from their use of the virtual asset services provided by the Platform, in accordance with applicable laws and regulations in their country of residence, citizenship, or tax jurisdiction.

Limitation of Liability

1. Ridm shall not be liable for any losses, errors, or delays arising from blockchain-related issues, including:

1. Temporary or permanent network failures or outages;

2. Double-spending attacks, consensus failures, or chain reorganizations;

3. Exploits, attacks, or vulnerabilities in blockchain protocols or third-party smart contracts;

4. Unavailability of validator nodes or miners affecting transaction finality.




2. Ridm does not guarantee the perpetual availability of any blockchain network and reserves the right to discontinue support for specific networks or virtual assets if required by regulatory, technical, or security considerations.




3. Ridm shall not be responsible for recovering lost or mistakenly sent Virtual Assets, nor for addressing technical malfunctions caused by third-party blockchain networks.




4. Ridm shall not be held liable for any losses, damages, or opportunity costs resulting from transaction delays, reversals, or failures caused by network conditions, third-party failures, or user errors (such as incorrect wallet addresses).

Amendments

1. Ridm reserves the right to modify, suspend, or terminate the support of any Virtual Asset Service or functionality of the Platform at its sole discretion and without prior notice if required by regulatory, technical, or operational reasons.




2. Ridm reserves the right to update, modify, or discontinue any aspect of the Platform, including technical features, supported virtual assets, or system functionalities, to comply with regulatory requirements or improve service quality. Any significant changes affecting user rights or service availability shall be communicated in accordance with applicable legal obligations.




3. Ridm may update these Terms of Service from time to time. Changes will be communicated via our website or directly to your e-mail if you dispose of a User Account.

Termination

1. These Terms of Service shall remain in force and effect as long as the End-user maintains an active User Account on the Platform.




2. The End-user may request to terminate their User Account and cease using the Platform at any time by submitting a written request via email to [email protected] and by confirming their identity. The User Account termination shall be considered final and irreversible. The End-user acknowledges that they may lose access to any remaining balances, transaction history, or other data associated with their account once closure is completed.




3. Ridm will process the User Account closure request upon:

1. Verification of the User’s identity and ownership of the account;

2. Settlement of any outstanding transactions, fees, or obligations owed to Ridm or third parties;

3. Settlement of the outstanding balances of Virtual Asset of the End-user in accordance with the Virtual Asset Sell Services terms hereunder.




4. Ridm reserves the right to terminate these Terms of Service and close the User’s account at its sole discretion, with or without prior notice, in the following circumstances:

1. Breach of these Terms of Service or any other applicable policies by the End-user;

2. Non-compliance with legal or regulatory obligations, including AML/CTF laws;

3. Suspicion of fraudulent, illegal, or unauthorized activities related to the User Account;

4. Abuse, misuse, or circumvention of Platform functionalities;

5. Inactivity of the account for a prolonged period;

6. Force majeure events or circumstances requiring the discontinuation of Platform or the Virtual Asset Services;

7. Regulatory action, law enforcement requests, or legal obligations requiring User Account suspension or closure.




5. Ridm may, at its discretion, notify the End-user of the impending termination and provide a reasonable timeframe for the withdrawal of remaining balances unless prohibited by law or regulatory restrictions.




6. Upon termination, the User’s access to the Platform, User Account, and related Virtual Asset Services shall be permanently revoked. Any remaining balances must be withdrawn before the effective termination date unless regulatory restrictions or unresolved disputes prevent such withdrawal. Ridm retains the right to withhold funds if required by applicable laws, regulatory requirements, or ongoing investigations.




7. Termination of these Terms of Service does not relieve either party of any outstanding obligations incurred before the termination date, including:

1. Settlement of pending transactions;

2. Payment of outstanding fees or liabilities;

3. Compliance with post-termination obligations under applicable laws, including data retention rules.




8. Notwithstanding termination, the following provisions shall survive and continue to apply as required by law or their nature, including but not limited to:

1. Liability, indemnification, and dispute resolution clauses;

2. Data protection and confidentiality obligations;

3. AML/CTF compliance and record-keeping requirements under European financial regulations.

Governing Law

These Terms of Use are governed by the laws of the Czech Republic. Any disputes arising shall be subject to the exclusive jurisdiction of the Czech courts.